Return Procedure
- Call for a Return Authorization Number (RAN)
- Pack securely as damaged product may not be credited.
- Clearly print “Consumer Commodity” on the outside of the box.
- Include a copy of your invoice plus the RAN for proper credit
- At the Post Office (Canada Post or United States Postal Service)
– Return prepaid (COD parcels will not be accepted)
– Specify ground transportation only
– Declare no value (Parcels with duty charges will not be accepted)
Notes
- Clearance priced and travel size products cannot be exchanged or refunded.
- Volluma is delivered throughout Canada and the United States legally in small quantities when classified as “Consumer Commodity”. If required, describe the package contents as a cosmetic. Avoid using the terms such as “spray” or “aerosol” as the parcel may become subject to premium charges or rejected as dangerous goods by well intentioned but unknowing postal employees.
Return Address: